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Communication

Training Crucial Conversations Accountability

Stop letting broken agreements slide. Learn to address behavior and missed commitments in a way that raises motivation instead of killing it. Build a culture of ownership and results.

Accountability is where most organizations quietly leak speed and quality. Either we avoid the conversation because we are "too nice to each other here," or we have it in a way that puts the other person straight on the defensive. In teams that are expected to run themselves, that gap gets expensive fast. This training builds on the foundation of Crucial Conversations® and gives you a clear method for the moment expectations and results stop lining up. You will learn to diagnose the real cause, motivation or ability, and to reach a solution together that still holds three weeks later. Not punishing people. Strengthening them. At Epic People you work on your own case. You leave with the conversation you have been postponing, and a way to have it this week.

About this training

Classroom-based, in groups of four to twenty participants. The training is 30% theory and 70% practice: video cases, conversation simulations using your own accountability case, peer feedback and direct coaching from the trainer. You will receive the workbook, access to the digital learning environment and a set of cards with the CPR model and the conversation steps to keep within reach at your desk. You finish with the Epic People certificate of participation.

Who is Training Crucial Conversations Accountability for?

This training is built for: Team leads and managers dealing with underperformance or a lack of discipline in the team. Scrum Masters who want their team to take real ownership of the Sprint Goal. HR professionals building a feedback culture across the organization. Professionals who have to deliver results through people who do not report to them.

What will this training give you?

A diagnostic model. You learn to pinpoint exactly why someone is not keeping an agreement. That saves frustration on both sides of the table.

Culture change. We work on the norm in your team: from blame to ownership.

Straight to practice. Bring the case that frustrates you most and we solve it during the training.

Blended learning. Immediate access to digital tools and resources so the skills stick after the training ends.

What participants took away

“I like the interactive nature of the course with the other participants and found the videos really informative and interesting. Andrew provided great insight on the different aspects in the course and a good dynamic to the course”

Sheila Tierney · Scientist · ITS

See what it did for others →

How is the training structured?

1

Day 1 — Before the conversation. You analyze what is actually going on and learn to manage your own reaction. Which conversation do you need to have, and which one are you having instead?

2

Day 2 — During and after the conversation. You work through the gap in dialogue, remove the barriers in the way, and lock in new agreements that actually get kept.

Ready to get started with Training Crucial Conversations Accountability?

Get in touch for more information, or enroll directly for an upcoming session.

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