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Crucial Conversations — first chapter
From the third edition of the bestseller. Free, no form.
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The book behind the most widely delivered communication training in the world — this is the opening chapter of the 2021 third edition. It sets out what makes a conversation crucial, and why those are precisely the ones that tend to go wrong.
What this chapter covers
- What makes a conversation crucial: high stakes, opposing opinions, strong emotions
- Why we fall back on fight or flight in exactly those moments
- The Law of Crucial Conversations — where organisations really lose ground
- What changes once a team starts holding these conversations
Who it is for
Managers, team leads and professionals who notice that the conversations that matter most keep being postponed — or derail once they finally happen.
What participants say about the training
“je wordt je bewust gemaakt van hoe het in je brein werkt. Ik vond dat echt een eyeopener. daarnaast praktische handvatten aangereikt gekregen.”“Een goed hulpmiddel. Focus op dialoog en zicht op veiligheid en het herkennen van vecht- en vluchtgedrag.”“Zeer goed om inzichtelijk te krijgen in eigen doen en laten, afgewisseld met praktische oefeningen en pauze momenten om het even te laten bezinken. Het geeft goede handvatten om mee verder te gaan en in oplossingen bezig te zijn.”Reading the chapter is one thing. Doing it differently on Monday is another.
In the training you practise the skills from this book on your own situations, until you actually use them under pressure.
Crucial Conversations® for Mastering Dialogue