Free downloads
The opening chapters of the books our training is built on. Free to download, no form — because a method is only worth something once you have been able to read it yourself.
Crucial Conversations — first chapter
From the third edition of the bestseller. Free, no form.
36 pages · pdf · free
Crucial Accountability — first chapter
On broken commitments, and the conversation you have about them
34 pages · pdf · free
Crucial Influence — first chapter
The book formerly titled Influencer. On the six sources of influence.
27 pages · pdf · free
Also available
Style Under Stress on paper
30 questions from Crucial Conversations, in Dutch. Useful for a team session.
5 pages · pdfCrucial Conversations programme outline
What the two-day training covers, session by session — for when you need to put it forward internally.
11 pages · pdfRather find out where you stand yourself?
The Style Under Stress™ assessment shows in five minutes how you react when a conversation gets difficult. Free, with a personal report.
Take the assessment